RETURNS

We know sometimes things don’t fit or aren’t exactly what you were expecting and that’s okay! Ranger offers free returns for just those occasions. 

  1. Orders are eligible for exchange or return within 30 days of the original purchase.  
  2. Free returns apply to domestic U.S. orders placed on reranger.com.
  3. Ranger products purchased from other vendors or third parties are not eligible for returns through reranger.com.
  4. Bought a Ranger product from an authorized dealer? Please contact your place of purchase.
  5. Some items may not qualify for return. 

NEED TO RETURN AN ITEM?

For orders placed on reranger.com, fill out the form below to receive your free returns shipping label for orders being returned within the continental US.

VISIT RETURN CENTER

 

Don't have your order number? 
Contact returns@reranger.com for assistance. 

HAVE AN INTERNATIONAL RETURN?

If you are returning product from outside of mainland United States, please follow the instructions below:
Your return shipment must contain the following: 

1.      First and Last name of the Sender. Sender is the importer on record (owner of the shipment)
2.      Address
3.      Phone
4.      Email
5.      Commercial Invoice:  Your Carrier of choice (DHL, Fedex, etc) will generate the Commercial Invoice for you, but it must include the following.  Bring this information to your Carrier to create a Commercial Invoice to include in your shipment:

a.      A detailed description of the contents. Example: SUNGLASSES, RETURN FOR REPAIR or SUNGLASSES, RETURNED TO MANUFACTURER. Product SKU number if available
b.     Country of origin:  US
c.      The goods harmonized system code(s), (HTS) (the code: 9004100000
d.     Declared Value: Include RETAIL PRICE ESTIMATE and QUANTITY
e.      Purpose of shipment: RETURN 
Add either description below to the Commercial Invoice:
“Return for repair, no commercial value, value for custom purpose only” or
“Returned to manufacturer, value for custom purpose only”
f.        Duties payment Type:  SENDER

*Note: Please make sure all information is correct and complete on your Commercial Invoice, to avoid additional fees or delays from customs.**  

We strongly recommend you track or retain confirmation of your delivery to us.

Our ship to address:

Randolph Engineering, Inc. 
Attn: International Returns
MSC 100
26 Thomas Patten Drive 
Randolph, MA 02368 USA

LEGAL NOTES:

·         Randolph Engineering is not liable for international return shipments. Randolph does not own the shipment.
·         Randolph Engineering cannot create or edit a commercial invoice for a customer return
·         Randolph Engineering cannot confirm or prove the contents of a returned shipment
·         If the commercial invoice requires revision, the Importer on record (Sender/Customer) is responsible for making the revisions
·         Randolph Engineering may help the customer obtain the information needed. All revisions must be initiated and confirmed by the sender with the carrier.
·         If the Sender cannot revise the Commercial Invoice with the Carrier, then the package is assumed suspicious and will be sent back to the sender.

Randolph cannot influence or manage duties, taxes, or shipping fees outside of the United States.

Have a repair?

Visit our Warranty page to learn about our repair program.